Newest KB Articles in Email Setup

How to set up your email account in Windows Live Mail

Fri, 22 Jul 2011 15:03:12 GMT

Open the Windows Live Mail program from the Start menu or Quick Launch toolbar
Click Add an e-mail account on the left of the window or go to Tools -> Accounts and select Add button. Next, choose E-mail Account
Enter your E-mail address
Enter the password which was supplied with the email address into the Password field. Check the Remember password checkbox. Please note the password is cAsE sEnsiTivE
The Display Name is the name that other people will in the From field see when you send them e-mail. It should be your department, name or position within the company. Click Next
Check the Manually configure server... checkbox. Click Next

Incoming Server Information:

My incoming mail server is a POP3 server
Set the Incoming server to mail.whateveryourdomainiscalled.com
Ensure that Port is set to 110
DO NOT check the This server requires a secure connection (SSL) checkbox
Log on using is set to Clear text authentication
Enter your full e-mail address as the Login ID

Outgoing Server Information

Set the Outgoing server to mail.whateveryourdomainiscalled.com
Set the Port to 25
UNcheck This server requires a secure connection (SSL) checkbox
Check the My outgoing server requires authentication checkbox
Click Next
Click Finish

How to set up your email account in Outlook 2007

Mon, 10 May 2010 09:20:14 GMT

Select the Tools menu and then select Account Settings
Select New on the E-mail tab
Microsoft Exchange, POP3, IMAP, or HTTP should already be selected. Select Next
On the Auto Account Setup screen, tick "Manually configure server settings or additional server types" and select Next
Under Choose E-mail Service select Internet E-Mail and select Next
Fill in your details on the Internet E-mail settings(POP3) window as follows:
In the Your Name box type in the name you want attached to your email
In the Your Email box type in your email address that you created in the control panel
In the “Incoming Mail Server” box, enter “mail.yourdomain.com”
In the “Outgoing Mail Server” box, enter “mail.yourdomain.com”
The User Name box should contain your complete email address
The Password box should contain the email password that was supplied to you

Please check that the user name and password that you type in are not in the wrong capitalisation because user names and passwords are case sensitive. The password displays as asterisks for privacy purposes. When copying and pasting your password, ensure that you do not copy leading or trailing spaces.

Select the Remember Password box if you want Outlook 2007 to NOT prompt you for your password every time you download your email
Click on More Settings
Select the Outgoing Server tab. Tick "My outgoing server (SMTP) requires authentication" and choose the option "Use the same settings as my incoming mail server"
Select the General tab
The Reply E-mail box should contain your Reply-to email address. This is usually your full email address
Click OK to return to the Add New E-mail Accounts page and then click Next and Finish on the Congratulations! screen

How to set up your email account in Mac Mail

Mon, 12 Apr 2010 11:22:27 GMT

Open Mac Mail.
Click on "Preferences" from the Mail menu in the top toolbar.
Click on the "Accounts" tab.
Within the "Accounts" tab, click on the plus (+) sign in the bottom left corner to create your new account. A dialog box will now appear. This is where you will enter your general account information:
Set the "Account Type" to POP3.
Enter your name and email address.
Click "Continue".
Set the incoming mail server to “mail.yourdomain.com”
Enter your username as “youremail@yourdomain.com”
Enter your password for your email account.
Click "Continue"
Set the outgoing mail server to “mail.yourdomain.com”
Make sure "Use Authentication" is checked.
Enter your username as “youremail@yourdomain.com” and your email address password.
Click "Continue".

Default Knowledge Base Article

Fri, 12 Mar 2010 09:01:33 GMT

This is a default Knowledge Base Item

How to set up your email account in Outlook 2003

Thu, 05 Mar 2009 13:12:26 GMT

Select the Tools menu and then select E-mail Accounts.
Select Add a new e-mail account.
Select the Next button.
On the Server Type page select POP3.
Select the Next button.
You can fill in your details on the Internet E-mail settings(POP3) window.
In the Your Name box type in the name you want attached to your email.
In the Your Email box type in your email address that you created in the control panel.
In the “Incoming Mail Server” box, enter “mail.yourdomain.com”.
In the “Outgoing Mail Server” box, enter “mail.yourdomain.com”
The User Name box should contain your complete email address.
The Password box should contain the email password that was supplied to you.

Please check that the User Name and password that you type in are not in the wrong capitalisation because user names and passwords are case sensitive. The password that you type in shows up as a bunch of stars to keep it private.

Select the Remember Password box if you want Outlook 2003 to NOT prompt you for your password every time you download your email.
Click on More Settings
Select the Outgoing Server tab. Tick "My outgoing server (SMTP) requires authentication" and choose the option "Use the same settings as my incoming mail server".
Select the General tab.
The Reply E-mail box should contain your Reply-to email address. This is usually your full email address.
Select the Advanced tab. Check that the port number for Incoming Server(POP3) is 110 and Outgoing Server(SMTP) is 25.
You can change the server timeouts on this page as well, in most cases the default setting is Short and 1 minute. We suggest that you increase the time to 2 minutes.
Click OK to return to the E-mail Accounts page and click Next to complete the add new mail account wizard.

How to set up your email account in Mozilla Thunderbird

Thu, 24 Jul 2008 11:12:21 GMT

The first time you start up Thunderbird, the “Account Wizard” is activated. Select “Email account”, then click the “Next” button to begin setting up an email account. (If you don't get the wizard, you can start it by selecting Account Options from either the Edit or Tools menu. Then click the Add Account button on the bottom left.)
On the “Identity” screen enter your full name under “Your Name” (to appear in all your emails).
Under “Email Address”, enter “youremail@yourdomain.com”.
Click on the “Next” button.
On the “Server Information” screen select “POP” and enter “mail.yourdomain.com” for the “Incoming Server”.
Click on the “Next” button.
Under “Incoming User Name”, enter “youremail@yourdomain.com”.
Click on the “Next” button.
Under “Account Name” enter “youremail@yourdomain.com”.
Click on the “Finish” button.
Close all open windows except the “Mozilla Thunderbird” application.
On the top left, click on the “Get Mail” button.
On the “Enter your password” window that pops up, enter your email address password, and select the “Use password manager to remember this password” checkbox.
Click on the “OK” button.
On the top left, click on the “Write” button.
In the “To” field, enter “youremail@yourdomain.com”.
In the “Subject” field, type “Test”.
On the “Mail Server Password Required” window that pops up, enter your email address password, and select the “Use password manager to remember this password” checkbox.
Click on the “OK” button.
Once the mail has sent, click on the “Get Mail” button to ensure that you received the test mail you sent to yourself.

Your Thunderbird mail program should now be set up to send and receive mail.

How to set up your email account in Microsoft Outlook 2002/3

Thu, 24 Jul 2008 10:57:58 GMT

Launch Microsoft Outlook 2002/3.
Select “Tools” from the top menu bar.
Select “Email Accounts”.
On the “Email accounts” window, select the “Add a new email account” radio button and click on “Next”.
Select the “POP3” radio button, and click on “Next”.
Under “Your Name”, enter your full name (to appear in all your emails).
Under “E-mail Address”, enter “youremail@yourdomain.com”.
Under “User Name”, enter “youremail@yourdomain.com”.
Under “Password”, enter your email address password.
Under “Incoming mail server (POP3)”, enter “mail.yourdomain.com”.
Under “Outgoing mail server (SMTP)”, enter “mail.yourdomain.com”.
Click on the “More Settings” button.
Select the “General” tab.
Under “Mail Account”, enter “youremail@yourdomain.com”.
Select the “Outgoing Server” tab.
Check the “My outgoing server (SMTP) requires authentication” checkbox.
Make sure the “Use same settings as my incoming mail server” radio button is selected.
Click on the “OK” button.
Click on the “Next” button, and then click on “Finish”.

Your Outlook mail program should now be set up to send and receive mail.

How to set up your email account in Outlook Express 6

Thu, 24 Jul 2008 10:09:56 GMT

Launch Microsoft Outlook/Express.
Select “Tools” from the top menu bar.
Select “Accounts”.
Select the “Mail” tab.
Click the “Add” button, and then select the “Mail” option.
The Internet Connection Wizard will now appear.
Under “Display name”, enter your full name (to appear in all your emails) and click “Next”.
Enter “youremail@yourdomain.com” and click “Next”.
Under “Incoming mail (POP3, IMAP or HTTP) server”, enter “mail.yourdomain.com”.
Under “Outgoing mail (SMTP) server”, enter “mail.yourdomain.com”, and click “Next”.
Under “Account Name”, enter “youremail@yourdomain.com”.
Under “Password”, enter your email address password.
Make sure the “Remember password” checkbox is checked, and click on “Next”.
Click on “Finish”.
Under the “Mail” tab of the still open “Internet Accounts” window, double click on the email address you just set up – it will be listed as “mail.yourdomain.com”.
Select the “General” tab.
Under “Mail Account”, enter “youremail@yourdomain.com”, and click on the “Servers” tab.
Under the “Outgoing Mail Server” section, check the “My server requires authentication” checkbox, and click on the “Settings” button.
Make sure the “Use same settings as my incoming mail server” radio button is selected, and then click on the “OK” button.
Click on the “OK” button, and then click on the “Close” button.

Your Outlook/Express mail program should now be set up to send and receive mail.