Newest KB Articles in Webmail

How to remove email redirects / forwarding

Thu, 26 Apr 2012 06:55:01 GMT

Go to “http://webmail.mydomain.com”
Log in using your email address and email password
From the FAR LEFT menu, click on the Settings menu option
From the LEFT menu, select the Account Settings menu option
Select the Forwarding tab in the right window below the Save icon
Delete email address from Forwarding Address
Un-tick Enable deletion of messages on forward
Click Save

What is Greylisting and how does it work?

Thu, 02 Oct 2008 09:46:13 GMT

What is Greylisting and how does it work?

Greylisting is a new tool in the fight against spam. What it does is temporarily block incoming mail from a sender. It returns the mail to the sender's mail server with a message saying try again later. The sending server must then retry sending the mail after the Block Period of 10 minutes but before the Pass Period of 6 hours (see below for definitions of these values). The blocking server will keep a record of approved emails and will not block them a second time. If a sender does not send any mail to the blocking server for a period of 6 months, the record of the approved email is removed and any mail from this address will again be greylisted the next time mail is received.

Greylisting is effective because spammers will not usually bother to attempt a second delivery, but legitimate e-mail servers will.

Why use Greylisting?

Greylisting is a very effective method of spam blocking that comes at a minimal price in terms of performance. Most of the actual processing that needs to be done for Greylisting takes place on the sender's server. It has been shown to block upwards of 95% of incoming spam simply because so many spammers don't use a standard mail server which will do automatic retries.

Disadvantages of Greylisting

The biggest disadvantage of greylisting is the delay of legitimate e-mail from servers not yet verified. This is especially apparent when a server attempts to verify a new user's identity by sending them a confirmation e-mail.

Some e-mail servers will not attempt to re-deliver e-mail or the re-delivery window is too short.

Accessing webmail

Tue, 02 Sep 2008 13:21:12 GMT

Go to http://webmail.mydomain.com (replace 'mydomain' with your domain name)
Log in using your email address and email password. Please note that this is a asp.net application and takes a moment to load as it compiles the code. It does speed up after the initial delay
If this is your first time logging into your webmail, set the appropriate time zone. For most of South Africa the +2 Harare,Pretoria option will suffice
You will now have icons in the FAR LEFT menu to access your email, change your settings and more
From the webmail interface you can read and reply to emails, download and view attachments, set up forwarding and auto replies, set up and read rss feeds, create folders to sort your email and much more.

How to remove auto-responder

Thu, 24 Jul 2008 13:23:13 GMT

Go to “http://webmail.mydomain.com”
Log in using your email address and email password
From the FAR LEFT menu, click on the Settings menu option
From the LEFT menu, select the Account Settings menu option
From the LEFT menu, select the Auto-Responder
In the right window, un-tick Enable Auto-Responder
Click Save

How to set up email redirects / forwarding

Thu, 24 Jul 2008 13:15:35 GMT

Go to http://webmail.mydomain.com
Log in using your email address and email password
From the FAR LEFT menu, click on the Settings menu option
From the LEFT menu, select the Account Settings menu option
Select the Forwarding tab in the right window below the Save icon
Enter the email address you want to forward to in the Forwarding Address field.
Tick Enable deletion of messages on forward if you want the mail to deleted from your inbox after forwarding to the address you entered above. If you do this you will not be able to download your own copy of the email as only the forwarding address will receive the email.
Click Save

How to set up an auto-responder

Thu, 24 Jul 2008 11:23:38 GMT

Go to http://webmail.mydomain.com
Log in using your email address and email password
From the FAR LEFT menu, click on the Settings menu option
From the LEFT menu select Auto-Responder
Tick Enable auto-responder
Tick the option Limit responses to once daily as that will prevent your mailbox sending hundreds of auto-responders to another mailbox’s auto-responder. This may lead to your email address being blacklisted by spam filters
Click on the Auto-Responder Message tab

Type the Subject e.g. "Out of Office"
Change Compose Format to HTML (optional if you require rich text formatting)
Type the Message to be displayed in the email body.

Click Save