Newest KB Articles

How to remove email redirects / forwarding

Thu, 26 Apr 2012 06:55:01 GMT

Go to “http://webmail.mydomain.com”
Log in using your email address and email password
From the FAR LEFT menu, click on the Settings menu option
From the LEFT menu, select the Account Settings menu option
Select the Forwarding tab in the right window below the Save icon
Delete email address from Forwarding Address
Un-tick Enable deletion of messages on forward
Click Save

How to set up your email account in Windows Live Mail

Fri, 22 Jul 2011 15:03:12 GMT

Open the Windows Live Mail program from the Start menu or Quick Launch toolbar
Click Add an e-mail account on the left of the window or go to Tools -> Accounts and select Add button. Next, choose E-mail Account
Enter your E-mail address
Enter the password which was supplied with the email address into the Password field. Check the Remember password checkbox. Please note the password is cAsE sEnsiTivE
The Display Name is the name that other people will in the From field see when you send them e-mail. It should be your department, name or position within the company. Click Next
Check the Manually configure server... checkbox. Click Next

Incoming Server Information:

My incoming mail server is a POP3 server
Set the Incoming server to mail.whateveryourdomainiscalled.com
Ensure that Port is set to 110
DO NOT check the This server requires a secure connection (SSL) checkbox
Log on using is set to Clear text authentication
Enter your full e-mail address as the Login ID

Outgoing Server Information

Set the Outgoing server to mail.whateveryourdomainiscalled.com
Set the Port to 25
UNcheck This server requires a secure connection (SSL) checkbox
Check the My outgoing server requires authentication checkbox
Click Next
Click Finish

How to set up your email account in Outlook 2007

Mon, 10 May 2010 09:20:14 GMT

Select the Tools menu and then select Account Settings
Select New on the E-mail tab
Microsoft Exchange, POP3, IMAP, or HTTP should already be selected. Select Next
On the Auto Account Setup screen, tick "Manually configure server settings or additional server types" and select Next
Under Choose E-mail Service select Internet E-Mail and select Next
Fill in your details on the Internet E-mail settings(POP3) window as follows:
In the Your Name box type in the name you want attached to your email
In the Your Email box type in your email address that you created in the control panel
In the “Incoming Mail Server” box, enter “mail.yourdomain.com”
In the “Outgoing Mail Server” box, enter “mail.yourdomain.com”
The User Name box should contain your complete email address
The Password box should contain the email password that was supplied to you

Please check that the user name and password that you type in are not in the wrong capitalisation because user names and passwords are case sensitive. The password displays as asterisks for privacy purposes. When copying and pasting your password, ensure that you do not copy leading or trailing spaces.

Select the Remember Password box if you want Outlook 2007 to NOT prompt you for your password every time you download your email
Click on More Settings
Select the Outgoing Server tab. Tick "My outgoing server (SMTP) requires authentication" and choose the option "Use the same settings as my incoming mail server"
Select the General tab
The Reply E-mail box should contain your Reply-to email address. This is usually your full email address
Click OK to return to the Add New E-mail Accounts page and then click Next and Finish on the Congratulations! screen

How to set up your email account in Mac Mail

Mon, 12 Apr 2010 11:22:27 GMT

Open Mac Mail.
Click on "Preferences" from the Mail menu in the top toolbar.
Click on the "Accounts" tab.
Within the "Accounts" tab, click on the plus (+) sign in the bottom left corner to create your new account. A dialog box will now appear. This is where you will enter your general account information:
Set the "Account Type" to POP3.
Enter your name and email address.
Click "Continue".
Set the incoming mail server to “mail.yourdomain.com”
Enter your username as “youremail@yourdomain.com”
Enter your password for your email account.
Click "Continue"
Set the outgoing mail server to “mail.yourdomain.com”
Make sure "Use Authentication" is checked.
Enter your username as “youremail@yourdomain.com” and your email address password.
Click "Continue".

Default Knowledge Base Article

Fri, 12 Mar 2010 09:01:33 GMT

This is a default Knowledge Base Item

How to set up your email account in Outlook 2003

Thu, 05 Mar 2009 13:12:26 GMT

Select the Tools menu and then select E-mail Accounts.
Select Add a new e-mail account.
Select the Next button.
On the Server Type page select POP3.
Select the Next button.
You can fill in your details on the Internet E-mail settings(POP3) window.
In the Your Name box type in the name you want attached to your email.
In the Your Email box type in your email address that you created in the control panel.
In the “Incoming Mail Server” box, enter “mail.yourdomain.com”.
In the “Outgoing Mail Server” box, enter “mail.yourdomain.com”
The User Name box should contain your complete email address.
The Password box should contain the email password that was supplied to you.

Please check that the User Name and password that you type in are not in the wrong capitalisation because user names and passwords are case sensitive. The password that you type in shows up as a bunch of stars to keep it private.

Select the Remember Password box if you want Outlook 2003 to NOT prompt you for your password every time you download your email.
Click on More Settings
Select the Outgoing Server tab. Tick "My outgoing server (SMTP) requires authentication" and choose the option "Use the same settings as my incoming mail server".
Select the General tab.
The Reply E-mail box should contain your Reply-to email address. This is usually your full email address.
Select the Advanced tab. Check that the port number for Incoming Server(POP3) is 110 and Outgoing Server(SMTP) is 25.
You can change the server timeouts on this page as well, in most cases the default setting is Short and 1 minute. We suggest that you increase the time to 2 minutes.
Click OK to return to the E-mail Accounts page and click Next to complete the add new mail account wizard.

Upload images into FCKeditor

Fri, 23 Jan 2009 12:13:33 GMT

On the editor toolbar, click on the "Insert/Edit Image" icon. This will pop up an "Image Properties" window.
Next to the "URL" field, click on the "Browse Server" button. This will pop up an "FCKeditor Resources Browser" window.
Optionally, you can create folders to upload images in, but please bear in mind that all contacts share the same folder structure. Maybe you could create a folder for each contact you are uploading files for?
Click on the "Browse" button on the bottom right to select the file you wish to upload.
After you have selected the file, click on the "Upload" button.
Once your file has been uploaded, it will appear in the file list in the middle. Just click on the image you uploaded in the list. The window will then close.
On the Image Properties window, click on the "OK" button, and your uploaded image will then appear in the editor.

What is Greylisting and how does it work?

Thu, 02 Oct 2008 09:46:13 GMT

What is Greylisting and how does it work?

Greylisting is a new tool in the fight against spam. What it does is temporarily block incoming mail from a sender. It returns the mail to the sender's mail server with a message saying try again later. The sending server must then retry sending the mail after the Block Period of 10 minutes but before the Pass Period of 6 hours (see below for definitions of these values). The blocking server will keep a record of approved emails and will not block them a second time. If a sender does not send any mail to the blocking server for a period of 6 months, the record of the approved email is removed and any mail from this address will again be greylisted the next time mail is received.

Greylisting is effective because spammers will not usually bother to attempt a second delivery, but legitimate e-mail servers will.

Why use Greylisting?

Greylisting is a very effective method of spam blocking that comes at a minimal price in terms of performance. Most of the actual processing that needs to be done for Greylisting takes place on the sender's server. It has been shown to block upwards of 95% of incoming spam simply because so many spammers don't use a standard mail server which will do automatic retries.

Disadvantages of Greylisting

The biggest disadvantage of greylisting is the delay of legitimate e-mail from servers not yet verified. This is especially apparent when a server attempts to verify a new user's identity by sending them a confirmation e-mail.

Some e-mail servers will not attempt to re-deliver e-mail or the re-delivery window is too short.

Accessing webmail

Tue, 02 Sep 2008 13:21:12 GMT

Go to http://webmail.mydomain.com (replace 'mydomain' with your domain name)
Log in using your email address and email password. Please note that this is a asp.net application and takes a moment to load as it compiles the code. It does speed up after the initial delay
If this is your first time logging into your webmail, set the appropriate time zone. For most of South Africa the +2 Harare,Pretoria option will suffice
You will now have icons in the FAR LEFT menu to access your email, change your settings and more
From the webmail interface you can read and reply to emails, download and view attachments, set up forwarding and auto replies, set up and read rss feeds, create folders to sort your email and much more.

How to remove auto-responder

Thu, 24 Jul 2008 13:23:13 GMT

Go to “http://webmail.mydomain.com”
Log in using your email address and email password
From the FAR LEFT menu, click on the Settings menu option
From the LEFT menu, select the Account Settings menu option
From the LEFT menu, select the Auto-Responder
In the right window, un-tick Enable Auto-Responder
Click Save